What to expect when booking and staying with Will-i-ski? winter 23/24.
It goes without saying that the wellbeing of our guests is our number 1 priority.
We have written the following policy to ensure that you know what will happen with your money, your safety and your holiday.
MONEY - Deposits, REFUNDS AND CREDIT NOTES.
Your deposit payment is fully refundable until your balance payment is due at 6 weeks prior to arrival. From this date, if a government imposed lockdown for Covid-19 directly prevents your travel or the booked service being provided, you'll get a credit to be used on a future booking (valid until April 2023). In other circumstances, standard terms still apply. As of the 28th November any new bookings will follow our standard cancellation rules.
DEPOSITS - We require a deposit of £150pp to secure your Chalet booking. This payment will then be fully refundable until 6 weeks before you travel. If you then decide that you would like to go ahead with the booking, the balance will be due. If the balance is not paid and the holiday cancelled after this date, the deposit will be retained by Will-i-ski? (Unless previously agreed).
BALANCES - The full holiday balance will be due 6 weeks prior to your chalet arrival date. If for any reason you are unable to make the payment please get in touch so you do not lose your deposit payment. Once your balance payment is made, your holiday is fully secure.
CANCELLATION AND EXCHANGE - For all cancellations once the balance is paid, our standard terms and conditions apply unless the following issues arise:
Travel bans - If travel to France from your country of residence is not permitted due to FCO and government advice, WIll-i-ski? will give you a credit to be used against a holiday until 2023. You can exchange to another date in the current season or move to the following season.
Resort Closure - If the resort of La Plagne closes due to COVID-19 measures, WIll-i-ski? will give you a credit to be used against a holiday until 2023. You can exchange to another date in the current season or move to the following season.
Will-i-ski? Cancelling your holiday - If Will-i-ski? has to cancel your holiday due to a case of COVID-19 being present in a chalet, there are a few options. If the cases are isolated to a particular chalet you may be moved to another chalet with space for your booked week. Staff will be tested and chalets fully cleaned and inspected to ensure safety. If however, no other chalet is available or cases are not isolated, Will-i-ski? will cancel your holiday for a 100% cash refund or a 110% chalet credit to be used in the future.
guest responsibility
Will-i-ski? are determined to reopen their doors following a season cut short by COVID-19.
If you or any of your group are experiencing COVID-19 symptoms or have been around anyone who has shown symptoms in the 14 days prior to your holiday, it is your responsibility to self-isolate and not travel. Please get in touch with us to discuss your options.
travel
Please travel responsibly. Follow the guidance from your travel provider and follow all rules to help keep you COVID free. If you are using the Will-i-ski? complimentary Geneva transfer, please be aware that all passengers will be required to wear a face covering for the duration of the journey.
chalet
Temperature check upon arrival
All guests will have their temperature taken contact free upon arrival at the chalet. As previously mentioned, please be responsible and check yourself and family before you travel. If upon arrival at the chalet you are found to have a temperature or are showing symptoms you may be asked to leave at your own expense.
Your Chalet Hosts
Will-i-ski? are dedicated to bring you the exact same fully catered chalet experience that we have delivered for the past 6 seasons. In order for us to do this, we have a duty to keep our staff safe.
We ask that under no circumstances do you enter the kitchen space or go through the cupboards / fridge. The cooking equipment is also not for guest use. We will be providing a guest fridge in a communal area for you to help yourself to milk for your afternoon tea and also store personal food.
Of course, we encourage guests to chat with your hosts and ask questions etc. This season however, it will have to be done from a safe distance.
Enhanced chalet cleaning
Whilst we pride ourselves for our exceptionally high cleaning standards, Will-i-ski? will be taking extra precautions and cleaning will be a little different this year. Staff will use appropriate cleaning products and wear safety gear. Rooms will be fully sanitised for your arrival but daily room cleans will be stopped to help keep our staff and guests safe. If anything is required in your room simply speak to the chalet staff and we will help you with what you need. In the rest of the chalet all handles, light switches, door knobs etc will be sanitised with anti-viral spray on a very regular basis.
Communal WC’s
We ask that all guests, where possible refrain from using communal WC’s throughout your stay. Most of our bedrooms have either an ensuite or private facilities. The only exception to this is if you have booked the chalet for sole use.
Social Distancing
We ask that you take social distancing seriously whilst in resort. This is not only for your own safety, but also for our staff and other guests staying in your chalet. Due to the shared nature of the chalets, keeping a 2 meter distance from other guests and staff during meal times may not always be possible. Strict social distancing when outside the chalet environment will ensure a safe ‘bubble’ environment within the chalet for the duration of your stay.
FAQs
I want to cancel my holiday before my balance is due, will i get a refund?
You will be given a full refund on the deposit you have already paid up to 6 weeks before your travel date.
I want to cancel my holiday due to travel bans, resort closure or COVID lockdowns but have already paid my balance payment, what happens?
If you decide to cancel your holiday once your balance payment has been made, Will-i-ski will issue you with a full credit note to be used against another holiday by April 2023. If you choose to move your holiday to a higher priced week, you will be required to pay the difference. If the week is of a lesser value, no refund will be given. For all other cancellation reasons our standard Ts and Cs apply.
Myself or another member of my party has symptoms of COVID within 14 days of travel.
Get a COVID test. If positive let us know by sending over the results and we will move the booking or provide a credit note to be used at a later date. If the symptoms arise within 48 hours of travel get in touch with us as soon as possible. If you do not arrive to the chalet and have not let us know the situation no refund or credit note will be given.
What happens if COVID-19, resort closures or an FCO travel ban happen during my stay?
If for any reason during your stay you have to travel home early due to one of the issues above, Will-i-ski? will issue you with a credit note for use against a future holiday. The value of this credit note will be based on the days you have left on the holiday.
If a travel ban is put in place over the dates of my holiday, will Will-i-ski? cancel the trip and refund me?
Will-i-ski? will only cancel your holiday if it is obvious that the holiday paid for can not be provided. Different closures, lockdowns or travel bans do not mean that the service can not still be provided. As in March and April, accommodation was not ordered to close and our service could still be provided. That being said we will be offering vouchers as this will be the only option from a business perspective.